Priorities when Guests Are Present

GREETERS’ PRIORITIES

 When a guest enters the building

• Greet them, and inquire as to what brings them to the National Road Museum
• Ask for their zip code and how they heard about the museum.  They don’t have to provide it but it helps us better understand our visitors.
• Document their answers on the tally sheet, if any.
• Also document the number of people in their group whether they provide answers or not.

 If they are only seeking visitor information,

• Direct them to the Visitor Center and offer to answer questions.
• Suggest that they consider visiting the museums while they are here.

 If the visitor is interested in visiting the museums, thank them for coming and accept their admission.

• Inform the guest that admission is by suggested donation, and that while we have suggested amounts they may give whatever amount they wish.
• Ask how much the visitor(s) would like to contribute for their admission
• Also ask if they would like to sign up for our mailing list.
• Enter the total donation into the register and then add each member of the party individually as well so that each guest is tracked.
• Direct the visitors toward the entrance to the exhibit hall.  If a docent is nearby, introduce them.
• If the Trolley Station has staff, provide guests with a “transfer ticket.”

DOCENT PRIORITIES

• Greet each guest who enters the exhibits.  If there are no other guests, stay near the entrance and introduce new arrivals to the exhibits.
• Invite them to view the presentation in the theater.
• Offer to answer any questions that you can.
• Be sure to remain visible during their tour so that guests know you are present and don’t need to seek you out.
• If no volunteers are assigned to the Trolley Station Museum, offer to take groups to that building if they would like to tour that museum as well, it is included in admission
• When visitors leave, thank them and invite them to return.
• If there is no Trolley Station docent, offer to escort guests through that museum.

Trolley station is much the same, if you are stationed there for the shift:

• If visitors walk in to the trolley station first, they should be asked to begin their tour at the National Road Museum, but are welcomed to make a suggested cash admission to the donation jar
• If the latter, provide with a “Fare Receipt” so that NRM greeter knows they have donated.